Once you are signed into your membership, click the "My Account" link at the top of the page. Next, click on "Change Password" and follow the instructions on the page to complete the process.

If you would like to change your password now, please click here to reset your password.

We will be happy to help you retrieve your password. Simply click here and we will send a link to you to reset your password.

Once you are signed into your membership, click the “My Account” link in the top-right corner of the page.

You can use the “My Account” page to change your email address, password and personal information or view your purchase history.

Click here to cancel your subscription. If you are having trouble canceling your subscription, you can contact us via email at help@support.BlueMountain.com and we will get back to you as soon as possible.

You can add a digital gift card to any of the Creatacards being sent via email. To attach a gift card to a Creatacard™, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select a Creatacard™ you would like to send and personalize it how you wish.
2. 2. Click the “Share or Print” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
3. 3. Enter your recipient’s name, email address and the date you wish for your card to be sent.
4. 4. Check the gift card box under “Want to Add a Gift?”
5. 5. Clicking “Add a Gift and Send” will take you to our digital gift card options.
6. 6. Once you select a digital gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.

1. 1. Sign in to your BlueMountain.com membership account. Once you are signed in, click on “Creatacard™” at the top of the web page.
2. 2. Select a card or project and click on the “Personalize” button. Once the workspace displays, use the directions provided to personalize your card.

As a paid member of BlueMountain.com, you can use the Sent Cards feature to edit or cancel a pre-scheduled ecard up to 24 hours before the delivery date.

1. 1. Please sign in to your BlueMountain.com membership.
2. 2. Click on the "My Account" button located at the top of any page, then click on the "Sent Cards" link.
3. 3. Locate the greeting you wish to send. The Sent Cards is organized by month. Use the dropdown box at the top of the page to select the month the ecard is to be sent.
4. 4. You will see a view, edit and cancel option to the right of the entry. Cancel allows you to cancel the delivery of the ecard. Select view to preview the ecard. Select edit to edit the recipient's e-mail address, personal message, photos, and delivery date. Selecting cancel will cancel your greeting from being sent.

Please note, if there is a gift attached to your ecard, editing will not be available. You will only have the option to View or Cancel the ecard and gift.

Thank you for your interest in joining BlueMountain.com! To become a member, please follow the steps below.

New Member:

1. 1. Click on “Start Free Trial” located at the top right-hand corner.
2. 2. Enter your email address and click on “Continue.”
3. 3. Please enter your account information. Also, ensure the membership selection is correct and enter your payment information.
4. 4. After reviewing your information, click on “Start Membership” and you are all set to begin sending ecards!

Returning Customer:

1. 1. Click on “Join Today” located in the top right-hand corner.
2. 2. Enter your email address and password and click the orange sign-in button.
3. 3. Select from our monthly, 1-year or 2-year membership terms.
4. 4. Enter the required personal and payment information.
5. 5. Please ensure the membership selection is correct.
6. 6. Review our Terms of Service and Privacy Policy and understand that your membership will renew automatically in accordance with our auto-renewal program.
7. 7. Click on “Start Membership” and you are all set to begin using your new membership.

Please note: if you are already a member, click on “Sign In” located at the top right-hand corner.

For USA and Canada customers, the subscription fee advertises the price for your membership and it does not include taxes. However, we may be required to collect tax based on local tax requirements in your country, state, territory, county or city. These amounts can change over time and are based on the information you provided and the applicable tax rate at the time your membership began or as it is subsequently renewed.

For UK and Australia resident customers, the subscription fee shows the total price for your membership, including VAT or GST at the standard rate applicable in your country.

If you have a technical question, please visit our Help section by clicking on this link.

If you would like to cancel your membership, please visit this link for instructions.

You can add a gift card to many of the ecards on BlueMountain.com. To attach a gift card to an ecard, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select an ecard you would like to send and click the “Personalize and Send” button to the right of the ecard.
2. 2. On the “Personalize Your Greeting” page, enter your personalized message.
3. 3. Click the “Share or Send” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
4. 4. Enter your recipient’s name and email address and when to send the ecard.
5. 5. Under “Want to Add a Gift?” select “Gift Cards.”
6. 6. Click “Add a Gift and Send” will take you to our gift card options.
7. 7. Once you select a gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.
8. 8. Your recipient will then receive an email with a link where they can pick up the ecard and redemption information for their gift card.

If you have questions about redeeming your gift card, please reach out to our digital gift card provider, Jifiti, at customercare@jifiti.com.

If you have questions about the ecard itself, please contact BlueMountain.com Customer Support for help.

You can find basic information about your digital gift card on the “Order History” page under the “My Account” section by following the directions below.

1. 1. Sign into your BlueMountain.com membership.
2. 2. Click on “My Account” on the top right of the website.
3. 3. Click on “Order History” located on the left.
4. 4. Under “See Purchase History” click the drop-down menu to select digital gift cards.

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.

Postcards are sent just like our ecards, without the video. Please be sure you are signed in to your BlueMountain.com membership. Once you’re signed into your membership, please click on “Postcards.” This can be found at the top of our homepage. Or you can click here to view our “Postcards” page. Once you select your postcard, you can choose the “Personalize and Send” button to complete the process. If sent via email or text message, postcards can be sent for a future date and can be edited on the “Scheduled Cards” page under “My Account.”

To schedule an ecard, please sign in to your BlueMountain.com membership and follow these directions.

1. 1. Select the ecard you would like to send and click the “Personalize and Send” button.
2. 2. Add your personal message.
3. 3. Select “Share or Send,” then “Send via Email or Text.”
4. 4. Add your recipient’s name and email address or phone number.
5. 5. Look for the “Want to Send This Ecard Later?” (optional)
6. 6. Select the month, day and year from the pull-down menus. You may also use the calendar located to the right of the pull-down menus.
7. 7. Click the “Send Ecard” button. The ecard will be delivered at 3:00 a.m. EST on the selected date. You will not receive another email notification alerting you that the ecard has been sent on this date.
8. 8. You can check your “Scheduled Cards” page for the scheduled ecard.
   • 1. Click on the “My Account” button located at the top of any page, then click on “Scheduled Cards.”
   • 2. Locate the scheduled card. You will find the order date, target delivery date, the email address or phone number of the recipient and options to “View or Edit/Cancel.”

Please note that only ecards sent via email or text message can be scheduled.

Yes, these cards are only available to BlueMountain.com members. If you are not a member, please click the “Start Free Trial” button at the top of the page for membership details.

When becoming a member, we asked you for account information so that we could bill to your account our low, yearly membership fee. To verify that the account information that was given to us was accurate, a $1.00 pre-authorization fee was charged to the account to verify that it is an active account.

This charge is placed ahead of time so that your account can be processed effectively and efficiently. Once the account is validated, the $1.00 charge is reversed from your account shortly thereafter.

Please follow these directions to review your subscription to BlueMountain.com.

• • Once you are signed into your membership, click on “My Account” located in the top right of the page.
• • Click on “Order History.”
• • This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire.
• • The renewal fee will be available within 60 days of the renewal date.

Please follow these directions to review your subscription to BlueMountain.com.

1. 1. Once you are signed into your membership, click on “My Account” located in the top right of the page.
2. 2. Click on “Order History.”

This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire. The renewal fee will be available within 60 days of the renewal date.

Monthly memberships cost $7.99, yearly memberships cost $35.99 and 2 Year memberships cost $49.99. All memberships include access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. We also offer a 1-year bundle option at a discounted rate for both Blue Mountain and Jacquie Lawson subscriptions. This membership is $53.99 for a yearly membership to both sites.

All memberships, excluding bundles, include a free trial, access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. To join, please go to www.BlueMountain.com and click on “Start Free Trail” button at the top of our website.

Please be sure you are signed in to your BlueMountain.com membership. Click on “My Account” at the top-right corner of our website. Simply click on “Payment and Billing” on the left-hand side to update your payment information from the “My Account” page.

You can choose to pay by credit or debit card, Pay Pal or by an electronic check.

You can manage your membership bundle through the site you purchased it through. For Blue Mountain, once you are signed into your membership, click the “My Account” link in the top-right corner of the page and then select “Manage Membership”.

If you have a Blue Mountain & Jacquie Lawson Bundle Membership and need to reset your password, you will also need to reset it on both Blue Mountain and Jacquie Lawson. You can do so under My Details or by clicking here.

During your membership pause, you can send a variety of free ecards and attach a gift card. You will also still have access to your account and address book.

Yes, you can reactivate your subscription at any time during the pause period. Simply go to Manage Membership and select the Reactivate Membership Early button.

Your pause begins the day after your current subscription period ends. You can view your end date on the Manage Membership page.