WELCOME TO THE BLUEMOUNTAIN.COM HELP CENTER

There are a number of reasons why your recipient may not have received your ecard. The first thing you should do is check your "Sent Cards" located under "My Account" and double check that their email address was entered correctly. If there was an error with the recipient's email address then you will need to resend the ecard with the correct address. Simply click on the resend link next to the card and follow the prompts. Please click here to go to your "Sent Cards".

If the recipient's email address does show correctly in your "Sent Cards" then we did send a notification email to that address for your card. If they did not receive the email notification it must have been routed or blocked by their email provider and/or spam filter.

It is not uncommon for spam filters to block the notification for ecards by default. The notification email will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the ecard, even if they check their spam folder.

By default, we will send a copy of your ecard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.

If you’re getting the error message: “Sorry, we couldn’t find that email or password in our database. Please correct your email and password,” you may be inputting an address or password that does not match what we have on file for your account. Please correct your email or password. Some of the more common reasons for this are:

1. 1. Quotation marks, brackets or spaces before or after the email address.
2. 2. Automatic fill-in of password information by your computer.

Please be sure to remove any additional characters or spaces from your email address, and remove any automatic entry into the password field before attempting to log in.

If you would like to reset your password please select 'Forgot Your Password' located on the login screen. An email will be sent to you with steps to reset your password.

Please know that the password reset email link is sent as soon as you submit your email address. Depending on your email provider, it may take some time for the password reset email to arrive in your inbox. Please allow for at least 1 hour for the email to be received by your email account.

This email may also have been routed to your junk or spam email box. If you still do not see the email appear in your inbox, please check your junk mail to make sure that the messages are not being routed there.

To remedy this situation for any future emails, please add the following email addresses to the address book associated with your email client (AOL, Outlook, Yahoo, etc.):

services@support.BlueMountain.com

Once you have added this address, please follow the steps below to resend the link:

1. 1. Click here and enter the email address associated with your account into the form field and select the “Continue” button.
2. 2. An automated email from BlueMountain.com (services@support.BlueMountain.com) will be sent to you. Follow the prompts included in the email to complete your password reset.
3. 3. Please note: the email link to reset your password will expire in 24 hours.

If you have not received the password reset link within 1 hour and you cannot locate it in your spam and junk mailbox and you have added the services@support.BlueMountain.com email address to your address book, please call Customer Support at 1-888-254-1450 so we can assist you further. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

Click here to cancel your subscription. If you are having trouble canceling your subscription, you can contact us via email at help@support.BlueMountain.com and we will get back to you as soon as possible.

Once you are signed into your membership, click the "My Account" link at the top of the page. Next, click on "Change Password" and follow the instructions on the page to complete the process.

If you would like to change your password now, please click here to reset your password.

You can add a digital gift card to any of the Creatacards being sent via email. To attach a gift card to a Creatacard™, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select a Creatacard™ you would like to send and personalize it how you wish.
2. 2. Click the “Share or Print” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
3. 3. Enter your recipient’s name, email address and the date you wish for your card to be sent.
4. 4. Check the gift card box under “Want to Add a Gift?”
5. 5. Clicking “Add a Gift and Send” will take you to our digital gift card options.
6. 6. Once you select a digital gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.

Our gifting partner, Jifiti, can be reached at:

Phone: (855) 858-0600

Email: customercare@jifiti.com

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.