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System Requirements & Security : My Password

I have not received my Password Reset E-mail. What do I do?

Please know that the password reset email link is sent as soon as you submit your email address. Depending on your email provider, it may take some time for the password reset email to arrive in your inbox. Please allow for at least 1 hour for the email to be received by your email account. 
  
This email may also have been routed to your junk or spam email box. If you still do not see the email appear in your Inbox, please check your Junk Mail to make sure that the messages are not being routed there. 
  
In order to remedy this situation for any future emails, please add the following email address to the address book associated with your email client (AOL, Outlook, Yahoo, etc.): 
  
services@support.bluemountain.com 
  
Once you have added this address, you should receive email from us. 
  
If you have not received the password reset link within 1-2 hours and you cannot locate it in your spam and junk mail box and you have added the services@support.bluemountain.com email address to your address book, please follow the steps below to resend the link: 
  
1. Please click this https://www.bluemountain.com/expired-password and enter the email address associated with your account into the form field and select the “continue” button. 


2. An automated email from BlueMountain.com (services@support.bluemountain.com) will be sent to you. Follow the prompts included in the email to complete your password reset.

 
3. Please note: the email link to reset your password will expire in 24 hours.