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My Account : Troubleshooting

When I sign in, you say my email and password are not in the database.

If you're getting a  "Sorry, we couldn't find that email or password in our database. Please correct your e-mail and password." error, you may be inputting an address or password that does not match what we have on file for your account. Please correct your email or password. Some of the more common reasons for this are:

  1. Quotation marks, brackets or spaces before or after the email address

  2. Automatic fill-in of password information by your computer

Please be sure to remove any additional characters or spaces from your email address, and remove any automatic entry into the password field before attempting to log in.

If you would like to reset your password please select 'Forgot Your Password' located on the login screen. An email will be sent to you with steps to reset your password.