Mobile Apps and More : Troubleshooting

When I sign in, why does it say my email and password are not in the database?

If you're getting an "email address and password is not in the database" error, you may be using an address or password that does not match what we have on file for your account. Some of the more common reasons for this are:

  1. Quotation marks, brackets or spaces before or after the email address.
  2. Automatic fill-in of password information by your computer.

Please be sure to remove any additional characters or spaces from your email address, and remove any automatic entry into the password field before attempting to log in.

If you would like a reminder email sent to you with your login information, click here.