Gift Cards : Troubleshooting

My recipient hasn't picked up their eCard, and it had a gift attached. What should I do?

Please contact the recipient directly and make sure they received the ecard. Be sure to ask them to check their spam or junk email folders in their email client for an email from

If they can't locate the email notification of the ecard, you can contact Customer Service and they can help you get the recipient what they need.