Welcome To the BlueMountain.com Help Center

As of right now, here are some specific things that can help you determine if the email you received is from BlueMountain.com or not. Please note that we have recently made some important updates to our ecard emails to help you better recognize legitimate senders (read more about the important updates to our ecard emails to help you better recognize legitimate senders here). If you have any doubt as to whether or not your ecard notice is valid and truly from BlueMountain.com, you can always follow these simple and safe steps:

BlueMountain.com ecard emails versus fraudulent ecard emails

1. Subject Line of the Email

   • Ours: (Sender's name) has sent you an Ecard from BlueMountain.com

   • Theirs: Subject line varies (i.e. You've received an ecard from a class-mate! or You've received a postcard from a family member!).

2. Email "From"

   • Ours: Ecard from BlueMountain.com [ecards@bluemountain.com]

   • Theirs: bluemountain.com [mailto:htgrb@dll.com](Note that the email address is random. This is just an example.) The malicious email could also be from what looks to be an actual personal email address.

3. Body of the Email

   • Ours: We will always include the sender's name and email address within the body of the email itself. You should personally recognize this individual before engaging further in the email. If you have any doubt as to whether or not you know the individual mentioned, go directly to our site and search the pickup code there.

   • Theirs: May or may not include random individual's name and email address.

4. Links within the Email

   • Ours: Our pickup link will always include bluemountain.com in the link itself. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.

   • Theirs: Their pickup link does not start with www.bluemountain.com, but instead shows a series of numbers (commonly referred to as an "IP Address"). Or sometimes the link is not a series of numbers, but when you hover over it with your cursor, an IP Address may appear. Do not click on any of these links.

If you believe you have been subjected to an invalid ecard notice, again please do not click on any links within that email. Please forward to security@bluemountain.com to help further the investigation. Due to the nature of this email address, we will not be able to personally respond back to you regarding your email, but you can be assured that your example will help to further our investigation.