There are a number of reasons why your recipient may not have received your ecard. The first thing you should do is check your "Sent Cards" located under "My Account" and double check that their email address or phone number was entered correctly. If there was an error with the recipient's information, then you will need to resend the ecard with the correct information. Simply click on the resend link next to the card and follow the prompts. Please click here to go to your "Sent Cards".

If the recipient's information shows correctly in your "Sent Cards" then we did send a notification email or text for you card to the recipient. If they did not receive the email or text it must have been routed or blocked by their provider and/or spam filter.

It is not uncommon for spam filters to block the notification for ecards by default. The notification email or text will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the ecard, even if they check their spam folder. For texts on Android, spam text messages are stored in the "Spam & blocked" folder in the Google Messages app. To find it, open the Messages app, tap the profile icon, and then select "Spam & blocked."

By default, we will send a copy of your ecard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.

We recently launched a fresh new website. To be able to focus our full efforts on what we believe matters most to our members, the following features have been removed from our website due to low usage: 

- Custom Event Reminders

•      You may still add Birthday and Anniversary Reminders to your Reminders Calendar. 
   

- Stationery

•     Due to low usage, we have discontinued our online stationery product. Going forward we will be focusing all of our effort on releasing new and innovative ecard and printable content.
   

We value you as a customer and apologize for any inconvenience this may cause. Your feedback is greatly appreciated and helps us confirm what is most valuable to our members. The ecards and printable content that you know and love will still be here and we'll be making the experience better with enhanced features and new product offerings.

Click here to cancel your subscription. If you are having trouble canceling your subscription, you can contact us via email at help@support.BlueMountain.com and we will get back to you as soon as possible.

As a paid member of BlueMountain.com, you can use the Sent Ecards feature to cancel a pre-scheduled Ecard up to 24 hours before the delivery date.

1. 1. Click on the "My Account" button located at the top of any page, then click on the "Sent Cards" link.
2. 2. Locate the greeting you wish to send. The Sent Ecards is organized by month. Use the dropdown box at the top of the page to select the month the ecard is to be sent. Click on "Cancel" to cancel the Ecard.

Please note that ecards sent for immediate delivery cannot be cancelled.

Members who add email addresses or inadvertently add website URLs, words commonly used in spam, or certain punctuation marks will receive the following message and the ecard will not be sent. This is done to prevent our ecards from being used in spam messages.

"We're sorry you're having trouble sending your Ecard. To prevent the misuse of our Blue Mountain site for spam scams, it's necessary to block the use of URLs and certain word combinations within the message. Please reword your message and resend. If that doesn't work, please contact customer service by clicking this link Thank you."

A URL is a website address. For instance, www.bluemountain.com is the URL for our website. Adding a URL to your personal message will block the sending of your ecard.

Certain punctuation will cause the error. Starting a new sentence without placing a space after the period ending the previous sentence will generate the message.

Words or phrases commonly used in spam messages will block the sending of the ecard. These include the following: Nigeria, work from home, you're a winner, and oh well.

Copying and pasting text from a word document will sometimes cause the message.

Finally, if you don't have any of the text or punctuation marks outlined above, the use of the Firefox browser to send the ecard will often cause this message. If you're using Firefox, please try accessing our website and sending the ecard with Internet Explorer.

When you use Facebook to send an ecard, we cannot display the receiver's name or email address. You will also not see a delivery or pick up date; ecards posted to Facebook will only show the date that the ecard was posted.

You can still view the card you posted to Facebook by clicking on "View." Note that the message you included with the ecard is not available. You can't resend an Ecard that is posted to Facebook.

Unfortunately when you send an ecard through Facebook it is sent immediately. You don't have the same personalization options when posting to Facebook as you do when sending ecards by email.

Ecards are usually sent within an hour. If you choose to receive notifications during the sending process then we will send you a confirmation email after your card has been sent. Our list of optional confirmation emails can be found under 'Special Requests & Notifications' on the Personalize Your Ecard page. If you have selected to receive a confirmation but one has not arrived, your email client may be blocking our emails to you. In order to remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, Hotmail, Yahoo, etc.):

• BlueMountain@email.bluemountain.com
• help@support.bluemountain.com
• services@support.bluemountain.com
• services@support.bluemountain.com
• reminders@bluemountain.com
• ecards@bluemountain.com

Once you have added these addresses, you should receive mail from us. If you still do not see the mail appear in your Inbox, please check your Junk Mail to make sure that the messages are not automatically being routed there.

Yes, you are able to share ecards to more than one friend by selecting ‘Private Message’. Although the ecard will not be publicly posted, you are able to send it to multiple friends and groups. Add as many friends as you wish into the “To” field in the Facebook pop up.

Please note that Facebook only allows sending Private Messages from desktop computers and tablets.

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, the following information may help.

Browser Cache

Your browser's cache stores information about the web pages you've visited. Clearing your cache regularly frees up disk space on your computer, increases the computer's performance, and rids your computer of any corrupted files.

Follow the instructions in your browser's Help section for clearing the cache. Once the cache has been cleared, close your browser window and re-open it.

Chrome

1. 1. In the top-right corner of Chrome, click the Chrome menu.
2. 2. Select More tools > Clear browsing data.
3. 3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
4. 4. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
5. 5. Click Clear browsing data.

Safari

http://support.apple.com/kb/HT1677

After you have completed the task above, please close and open your browser and go to www.bluemountain.com to try again. We recommend that you type the URL into the address bar at the top of your browser rather than using a bookmark, favorite, or search engine.

Internet Explorer - No Longer Supported.

Firefox

1. 1. Click the menu button, choose History, and then Clear Recent History….
2. 2. Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
3. 3. Next, click the arrow next to Details to select exactly what information will get cleared.
4. 4. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.

Corporate Firewall

If you are at work, your company's firewall may prevent you from viewing our ecards. Check with your company's network administrator to find out if this is the case.

Thank you for your interest in joining BlueMountain.com! To become a member, please follow the steps below.

New Member:

1. 1. Click on “Start Free Trial” located at the top right-hand corner.
2. 2. Enter your email address and click on “Continue.”
3. 3. Please enter your account information. Also, ensure the membership selection is correct and enter your payment information.
4. 4. After reviewing your information, click on “Start Membership” and you are all set to begin sending ecards!

Returning Customer:

1. 1. Click on “Join Today” located in the top right-hand corner.
2. 2. Enter your email address and password and click the orange sign-in button.
3. 3. Select from our monthly, 1-year or 2-year membership terms.
4. 4. Enter the required personal and payment information.
5. 5. Please ensure the membership selection is correct.
6. 6. Review our Terms of Service and Privacy Policy and understand that your membership will renew automatically in accordance with our auto-renewal program.
7. 7. Click on “Start Membership” and you are all set to begin using your new membership.

Please note: if you are already a member, click on “Sign In” located at the top right-hand corner.

For USA and Canada customers, the subscription fee advertises the price for your membership and it does not include taxes. However, we may be required to collect tax based on local tax requirements in your country, state, territory, county or city. These amounts can change over time and are based on the information you provided and the applicable tax rate at the time your membership began or as it is subsequently renewed.

For UK and Australia resident customers, the subscription fee shows the total price for your membership, including VAT or GST at the standard rate applicable in your country.

Ecards are usually sent within an hour. If you would like to receive a confirmation email that your email was sent, go to "My Account" and "Preferences." Then click on the box next to the option, "Send me an email with a copy of any ecard I send." We will send you an email to let you know your ecard was sent. This email will include a link to view the personalized ecard that you just sent.

It is likely that your email client is not permitting you to receive our messages. To remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, AT&T, Yahoo, Gmail, etc.):

help@support.BlueMountain.com

services@support.BlueMountain.com

services@BlueMountain.com

reminders@BlueMountain.com

ecards@BlueMountain.com

Once you have added these addresses, you should receive mail from us. If you still do not see the email appear in your Inbox, please check your junk mail to make sure that the messages are not automatically being routed there.

You can cancel the ecard from being delivered as scheduled, but the digital gift card cannot be canceled.

In this situation you will need to cancel the scheduled ecard with the directions below and then contact Jifiti, our gift card provider, at customercare@jifiti.com for a refund.

To cancel a scheduled ecard:

1. 1. Sign into your BlueMountain.com account.
2. 2. Click on “My Account” in the top right.
3. 3. Click on “Scheduled Ecards” to the left.
4. 4. Locate the email address of the recipient of the ecard and gift card. Remember that our “Sent Ecards” page is organized by month.
5. 5. There will be a gray cancel button that you can click to cancel the delivery of the ecard, if it is scheduled to go out more than 24 hours in advance.
6. 6. Click on the orange “Yes, Cancel” button to cancel delivery of the ecard.

If you are unable to cancel the scheduled ecard, please call BlueMountain.com Customer Support at 888-254-1450.

We’re sorry to learn that your ecard wasn’t received.

Please follow these steps after signing in:

1. 1. Click on the “My Account” link at the top of the homepage.
2. 2. Select “Sent Cards.” The “Sent Cards” page maintains a record of all ecards that you have successfully sent in the last year.
3. 3. Check the email address or phone number of the recipient.
   • If the ecard is in “Sent Cards,” then the ecard was sent. If the email address or phone number is incorrect, click on ”Resend.” This will enable you to change the email address or phone number and send it again.
   • If the email address or phone number of the recipient is correct, the ecard should have been received. However, service providers can filter or block incoming messages. As a result, your recipient may locate your ecard in the spam or junk folders. Unfortunately, this is something we can’t control.

To resend an ecard that hasn’t been received, please do one of the following:

1. 1. Forward the copy of the ecard we sent to you to your recipient. Look for the subject line, “Your greeting has been sent!”
2. 2. Click on “Resend” under the ecard in “Sent Ecards,” send the ecard to yourself and forward it to your recipient.
3. 3. Click on “View” under the ecard in “Sent Ecards” and copy the address in the address bar of the window that displays the ecard. Paste this into a normal email and send to your recipient.

If the ecard and digital gift card is in “Sent Ecards,” then it was sent.

If the email address of the recipient is incorrect, you can click “Resend” under the ecard in “My Account” and then “Sent Ecards.” This will enable you to change the email address of the recipient and resend. You will not be charged again when resending your ecard and digital gift card and you should see a message on the final send page that says, “Gift Card Already Purchased” and you will click “Resend Ecard & Gift Card.”

If the email address of the recipient is correct, the ecard should have been received. However, email programs and service providers can filter or block incoming messages. As a result, your recipient may locate the ecard in the spam or junk folders of their email program. Unfortunately, this is something we can’t control.

If you are unable to resend the ecard and digital gift card from the “Sent Ecards” page, please email BlueMountain.com Customer Service with the following information:

1. 1. Original email address the ecard and digital gift card were sent to
2. 2. The recipient’s correct email address
3. 3. Date of purchase
4. 4. Dollar amount
5. 5. Type of digital gift card

Please note BlueMountain.com Customer Support can only request a refund or a resend of the digital gift card, on your behalf, from Jifiti.

For further digital gift card assistance, please contact Jifiti directly at 855-858-0600

If your recipient is not able to locate the ecard in their spam or junk folder, please verify that your ecard was sent to the correct email address. If you need to edit the email address, you can resend the ecard and digital gift card from your account by following the instructions below:

1. 1. Make sure you are signed in to BlueMountain.com.
2. 2. Select the “My Account” link at the top right.
3. 3. Click on “Sent Ecards” to the left.
4. 4. Locate the ecard and digital gift card. (Make sure the correct month is displayed in the drop-down.)
5. 5. If the recipient has not picked up the ecard, you will see the option to click “Resend.”
6. 6. This will take you to the ecard personalization page where you can edit your recipient’s information on the final page and select “Resend Ecard & Gift Card.”

Gift cards can't be resent from the BM Ecards App, please use the website to resend your ecard and Gift Card. Please note that you will not be charged again for your gift card when resending through this flow.

You can add a gift card to many of the ecards on BlueMountain.com. To attach a gift card to an ecard, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select an ecard you would like to send and click the “Personalize and Send” button to the right of the ecard.
2. 2. On the “Personalize Your Greeting” page, enter your personalized message.
3. 3. Click the “Share or Send” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
4. 4. Enter your recipient’s name and email address and when to send the ecard.
5. 5. Under “Want to Add a Gift?” select “Gift Cards.”
6. 6. Click “Add a Gift and Send” will take you to our gift card options.
7. 7. Once you select a gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.
8. 8. Your recipient will then receive an email with a link where they can pick up the ecard and redemption information for their gift card.

If you have questions about redeeming your gift card, please reach out to our digital gift card provider, Jifiti, at customercare@jifiti.com.

If you have questions about the ecard itself, please contact BlueMountain.com Customer Support for help.

Postcards are sent just like our ecards, without the video. Please be sure you are signed in to your BlueMountain.com membership. Once you’re signed into your membership, please click on “Postcards.” This can be found at the top of our homepage. Or you can click here to view our “Postcards” page. Once you select your postcard, you can choose the “Personalize and Send” button to complete the process. If sent via email or text message, postcards can be sent for a future date and can be edited on the “Scheduled Cards” page under “My Account.”

To schedule an ecard, please sign in to your BlueMountain.com membership and follow these directions.

1. 1. Select the ecard you would like to send and click the “Personalize and Send” button.
2. 2. Add your personal message.
3. 3. Select “Share or Send,” then “Send via Email or Text.”
4. 4. Add your recipient’s name and email address or phone number.
5. 5. Look for the “Want to Send This Ecard Later?” (optional)
6. 6. Select the month, day and year from the pull-down menus. You may also use the calendar located to the right of the pull-down menus.
7. 7. Click the “Send Ecard” button. The ecard will be delivered at 3:00 a.m. EST on the selected date. You will not receive another email notification alerting you that the ecard has been sent on this date.
8. 8. You can check your “Scheduled Cards” page for the scheduled ecard.
   • 1. Click on the “My Account” button located at the top of any page, then click on “Scheduled Cards.”
   • 2. Locate the scheduled card. You will find the order date, target delivery date, the email address or phone number of the recipient and options to “View or Edit/Cancel.”

Please note that only ecards sent via email or text message can be scheduled.

If you are a member, then your paid cards received are stored for 13 months. Non-member and free sends are stored for 30 days.

Ecards and other digital greetings sent to you or a recipient are stored for 13 months from the delivery date. After this time, they will no longer be available to view.

Free ecards are stored for 30 days.

We are very sorry that you received abusive communications in the form of one of our ecards. This obviously violates our “Terms of Service” and will not be tolerated. Unfortunately, given the open nature of the Internet, we are limited in what we can do. Generally, when users send emails of this nature, they use a false name. Our technology does not allow us to verify the email address of ecard senders.

We do have certain information about senders such as IP address and cookie number. Unfortunately, we are prohibited by law from releasing that information absent a subpoena or search warrant. If you feel physically threatened, you should contact your local law enforcement authorities immediately. We will cooperate with their investigation in any way we can, consistent with applicable law and our privacy policies.

If you would like, we can block your email address so that you will receive no further ecards from our site. Please be aware that this will also prevent family and friends from sending you appropriate ecards. If you want to take this step, let us know and we will start the process.

Here are some specific things that can help you determine if the email you received is from BlueMountain.com.

Please note that we have recently made some important updates to our ecard emails to help you better recognize legitimate senders (read more about the important updates to our ecard emails to help you better recognize legitimate senders here).

If you are concerned about whether your ecard notice is valid and truly from BlueMountain.com, you can always follow these guidelines:

BlueMountain.com ecard Emails vs. Fraudulent Ecard Emails:

Subject Line of the Email

Ours: (Sender’s name) has sent you an ecard from BlueMountain.com.

Theirs: Subject line varies (i.e., “You’ve received an ecard from a classmate!” or “You’ve received a postcard from a family member!”).

Email “From”

Ours: Ecard from BlueMountain.com [ecards@BlueMountain.com]

Theirs: BlueMountain.com [mailto: htgrb@dll.com] (Note that the email address is random. This is just an example.) The malicious email could also be from what looks to be an actual personal email address.

Body of the Email

Ours: We will always include the sender’s name and email address within the body of the email itself. You should personally recognize this individual before engaging further in the email. If you have any doubt as to whether you know the individual mentioned, go directly to our site and search the pickup code there.

Theirs: May or may not include random individual’s name and email address.

Links within the Email

Ours: Our pickup link will always include BlueMountain.com in the link itself. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.

Theirs: Their pickup link does not start with www.BlueMountain.com, but instead shows a series of numbers (commonly referred to as an “IP Address”). Or sometimes the link is not a series of numbers, but when you hover over it with your cursor, an IP Address may appear. Do not click on any of these links.

To verify that an ecard sent via text message is from Blue Mountain, the text will be sent from 855-764-2849. The text will read “[sender] has sent you a Blue Mountain ecard! Reply STOP to unsubscribe. Tap to view [short link to card]”

If you believe you have been subjected to an invalid ecard notice, again please do not click on any links within that email or text. Please forward to security@BlueMountain.com to help further the investigation. Due to the nature of this email address, we will not be able to personally respond back to you regarding your email, but you can be assured that your example will help to further our investigation.

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you’re still unable to view the ecard, the following information may help.

Your browser’s cache stores information about the web pages you’ve visited. Clearing your cache regularly frees up disk space on your computer, increases the computer’s performance and rids your computer of any corrupted files.

Follow the instructions in your browser’s “Help” section for clearing the cache. Once the cache has been cleared, close your browser window and reopen it.

If you are at work, your company’s firewall may prevent you from viewing our ecards. Check with your company’s network administrator to find out if this is the case.

If you need further technical assistance, please call Customer Support at 1-888-254-1450. We are open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.

Yes, these cards are only available to BlueMountain.com members. If you are not a member, please click the “Start Free Trial” button at the top of the page for membership details.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize & Send” button.
3. 3. Click on the “Add a Photo” button. A pop-up window will appear allowing you to access your photos.
4. 4. Click the “Browse” button.
5. 5. Select the photo you wish to add to your ecard and click “Open.”
6. 6. Click the “Add Photo” button.
7. 7. You may see a prompt to install “Spell Check and Photo Ecards” from “American Greetings, Inc.” Please add this. If you experience a problem, you will need to check the various settings on your browser to see if you are able to download and run browser add-ons.

Special note: We require you to own the rights to the photo and agree to our terms of service. Remember to check the appropriate box to confirm your compliance with these terms.

Ecards are usually sent within an hour. You can choose to receive a confirmation email during the sending process. Our optional confirmations are found under “Ecard Notifications” on the “Personalize Your Ecard” page. If you have selected to receive a confirmation, we will send you an email to let you know your ecard was sent. The email contains a link you can use to view the personalized ecard that you just sent.

Unfortunately, ecards sent for immediate delivery cannot be canceled or retrieved to be edited. Once an ecard has been sent, there is no way to stop the delivery.

If you are a paid member and your ecard was scheduled for a future delivery date, you may edit or cancel an ecard up to 24 hours before the delivery date.

To edit or cancel a scheduled ecard:

1. 1. Click on the “My Account” button at the top of the page and then select “Ecards & Gifts Sent.”
2. 2. Locate the greeting you wish to send. If your ecard was not sent this month, you will need to change the month displayed from the drop-down menu.
3. 3. Choose “Edit” or “Cancel” located next to the ecard you wish to change.

As a paid member of BlueMountain.com, you can resend an ecard by using the “Greetings Sent” feature. First, please make sure you are signed in as a member. Then, follow the steps below:

1. 1. Click on “My Account” in the upper right-hand corner of our website and click on “Sent Cards.”
2. 2. You will see a list of the ecards you have sent in the current month. To access other months, please use the drop-down box at the top of the page.
3. 3. Look for the ecard you would like to resend. Click the “Resend” link below the ecard thumbnail.
4. 4. If the recipient’s email address or phone number was entered incorrectly, you can edit it here and send again.

If you’re interested in resending an ecard that included a gift card, please see the following directions.

1. 1. If the recipient has not picked up the ecard, you will see a “Resend Ecard and Gift” button. Use this to edit the recipient’s information and resend your ecard and digital gift card. Please note that if the recipient has opened the ecard, you will not have the option to resend. If you need to resend the digital gift card, please provide the following information to Customer Support and we will submit a request to Jifiti to resend your digital gift card.

• • Name:
• • Email address:
• • Original email to which the digital gift card was sent:
• • Email to which the digital gift card should be resent:
• • Digital gift card purchase date:

Type www.BlueMountain.com in the address bar at the top of your browser window. We recommend that you do not use bookmarks, favorites, email links or a search engine. Once you are signed in, follow the instructions below to send an ecard by email or text message.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize and Send” button.
3. 3. Type your personal message instead of pasting from another document. You can change the font, size, style and color with the tools located just above this message field. Highlight the text and then make the changes. We also provide suggested messages and an option to add a photo.
4. 4. Preview message.
5. 5. Hit “Share or Send” then select “Send Via Email or Text.”
6. 6. Click “Continue to Delivery Information.”
7. 7. Type your recipient’s name and email or phone number in the fields provided. “Select from your contacts” will allow you to send from saved contacts. An ecard can be sent to up to 50 people via “Add More Recipients.”
8. 8. Schedule delivery. Your ecard is sent by default the same day. Use dropdowns to schedule up to a year in the future. An ecard set for future delivery will be delivered just after 3:00 a.m. EST on the date of your choice.
9. 9. Set notifications by selecting “Add this special day to your Reminders Calendar”
10. 10. Review option to add a gift card.
11. 11. Click “Send Ecard.”
12. 12. See the sent confirmation and option to resend the card. Or go to “My Account” and then to “Ecards & Gifts Sent” to review the status of your sent ecards.

Please follow these directions to review your subscription to BlueMountain.com.

• • Once you are signed into your membership, click on “My Account” located in the top right of the page.
• • Click on “Order History.”
• • This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire.
• • The renewal fee will be available within 60 days of the renewal date.

Please follow these directions to review your subscription to BlueMountain.com.

1. 1. Once you are signed into your membership, click on “My Account” located in the top right of the page.
2. 2. Click on “Order History.”

This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire. The renewal fee will be available within 60 days of the renewal date.

Monthly memberships cost $6.99, yearly memberships cost $29.99 and 2 Year memberships cost $39.99. All memberships include access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. We also offer a 1-year bundle option at a discounted rate for both Blue Mountain and Jacquie Lawson subscriptions. This membership is $44.99 for a yearly membership to both sites.

All memberships, excluding bundles, include a free trial, access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. To join, please go to www.BlueMountain.com and click on “Start Free Trail” button at the top of our website.

During your membership pause, you can send a variety of free ecards and attach a gift card. You will also still have access to your account and address book.

Yes, you can reactivate your subscription at any time during the pause period. Simply go to Manage Membership and select the Reactivate Membership Early button.

At the end of your pause, you will be automatically renewed for an additional term of the same duration. At that time, your authorized payment method will be charged at the then-current subscription fee. The subscription fee is non-refundable.

Your pause begins the day after your current subscription period ends. You can view your end date on the Manage Membership page.

To reopen your account, please go to http://www.bluemountain.com and click the "Join" button at the top of the screen. Enter the email address and password from your account under "returning customers" and then click "submit." Complete the order form and proceed through the join process until you receive confirmation for your order. You will also receive an email confirmation for your purchase. Keep this in case there is ever a problem with your account.

If you are having trouble renewing your subscription, please call our Customer Support Center at 888-254-1450. We are open Monday through Friday between 9:00 a.m. and 5:00 p.m. EST.