For your security, we now require your BlueMountain.com password to have 8 or more characters, include a mix of uppercase and lowercase letters, and at least 1 number. When you create a new password, it cannot match your previous password. We encourage the use of symbols (!@#$%^&*) and remind you that the best way to protect your information is to use a unique password for each account or website and make sure it is something only you would be able to guess.

If you no longer have access to the email address associated with your account, you can contact us for help. For more information, please check out our password FAQs.

Once you are signed into your membership, click the "My Account" link at the top of the page. Next, click on "Change Password" and follow the instructions on the page to complete the process.

If you would like to change your password now, please click here to reset your password.

We will be happy to help you retrieve your password. Simply click here and we will send a link to you to reset your password.

Please know that the password reset email link is sent as soon as you submit your email address. Depending on your email provider, it may take some time for the password reset email to arrive in your inbox. Please allow for at least 1 hour for the email to be received by your email account.

This email may also have been routed to your junk or spam email box. If you still do not see the email appear in your inbox, please check your junk mail to make sure that the messages are not being routed there.

To remedy this situation for any future emails, please add the following email addresses to the address book associated with your email client (AOL, Outlook, Yahoo, etc.):

services@support.BlueMountain.com

Once you have added this address, please follow the steps below to resend the link:

1. 1. Click here and enter the email address associated with your account into the form field and select the “Continue” button.
2. 2. An automated email from BlueMountain.com (services@support.BlueMountain.com) will be sent to you. Follow the prompts included in the email to complete your password reset.
3. 3. Please note: the email link to reset your password will expire in 24 hours.

If you have not received the password reset link within 1 hour and you cannot locate it in your spam and junk mailbox and you have added the services@support.BlueMountain.com email address to your address book, please call Customer Support at 1-888-254-1450 so we can assist you further. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

There are a number of reasons why your recipient may not have received your ecard. The first thing you should do is check your "Sent Cards" located under "My Account" and double check that their email address or phone number was entered correctly. If there was an error with the recipient's information, then you will need to resend the ecard with the correct information. Simply click on the resend link next to the card and follow the prompts. Please click here to go to your "Sent Cards".

If the recipient's information shows correctly in your "Sent Cards" then we did send a notification email or text for you card to the recipient. If they did not receive the email or text it must have been routed or blocked by their provider and/or spam filter.

It is not uncommon for spam filters to block the notification for ecards by default. The notification email or text will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the ecard, even if they check their spam folder. For texts on Android, spam text messages are stored in the "Spam & blocked" folder in the Google Messages app. To find it, open the Messages app, tap the profile icon, and then select "Spam & blocked."

By default, we will send a copy of your ecard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.

Click here to cancel your subscription. If you are having trouble canceling your subscription, you can contact us via email at help@support.BlueMountain.com and we will get back to you as soon as possible.

You can add a digital gift card to any of the Creatacards being sent via email. To attach a gift card to a Creatacard™, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select a Creatacard™ you would like to send and personalize it how you wish.
2. 2. Click the “Share or Print” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
3. 3. Enter your recipient’s name, email address and the date you wish for your card to be sent.
4. 4. Check the gift card box under “Want to Add a Gift?”
5. 5. Clicking “Add a Gift and Send” will take you to our digital gift card options.
6. 6. Once you select a digital gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.

With Creatacard™, printer settings have more control over your final product. To remove the BlueMountain.com website address and page numbers from your card, turn off headers and footers in the printer settings. We’ve provided detailed instructions on how to turn them off for supported web browsers under the "Recommended Printer Settings" FAQ.

1. 1. Sign in to your BlueMountain.com membership account. Once you are signed in, click on “Creatacard™” at the top of the web page.
2. 2. Select a card or project and click on the “Personalize” button. Once the workspace displays, use the directions provided to personalize your card.

As a paid member of BlueMountain.com, you can use the Sent Ecards feature to cancel a pre-scheduled Ecard up to 24 hours before the delivery date.

1. 1. Click on the "My Account" button located at the top of any page, then click on the "Sent Cards" link.
2. 2. Locate the greeting you wish to send. The Sent Ecards is organized by month. Use the dropdown box at the top of the page to select the month the ecard is to be sent. Click on "Cancel" to cancel the Ecard.

Please note that ecards sent for immediate delivery cannot be cancelled.

As a paid member of BlueMountain.com, you can use the Sent Cards feature to edit or cancel a pre-scheduled ecard up to 24 hours before the delivery date.

1. 1. Please sign in to your BlueMountain.com membership.
2. 2. Click on the "My Account" button located at the top of any page, then click on the "Sent Cards" link.
3. 3. Locate the greeting you wish to send. The Sent Cards is organized by month. Use the dropdown box at the top of the page to select the month the ecard is to be sent.
4. 4. You will see a view, edit and cancel option to the right of the entry. Cancel allows you to cancel the delivery of the ecard. Select view to preview the ecard. Select edit to edit the recipient's e-mail address, personal message, photos, and delivery date. Selecting cancel will cancel your greeting from being sent.

Please note, if there is a gift attached to your ecard, editing will not be available. You will only have the option to View or Cancel the ecard and gift.

Members who add email addresses or inadvertently add website URLs, words commonly used in spam, or certain punctuation marks will receive the following message and the ecard will not be sent. This is done to prevent our ecards from being used in spam messages.

"We're sorry you're having trouble sending your Ecard. To prevent the misuse of our Blue Mountain site for spam scams, it's necessary to block the use of URLs and certain word combinations within the message. Please reword your message and resend. If that doesn't work, please contact customer service by clicking this link Thank you."

A URL is a website address. For instance, www.bluemountain.com is the URL for our website. Adding a URL to your personal message will block the sending of your ecard.

Certain punctuation will cause the error. Starting a new sentence without placing a space after the period ending the previous sentence will generate the message.

Words or phrases commonly used in spam messages will block the sending of the ecard. These include the following: Nigeria, work from home, you're a winner, and oh well.

Copying and pasting text from a word document will sometimes cause the message.

Finally, if you don't have any of the text or punctuation marks outlined above, the use of the Firefox browser to send the ecard will often cause this message. If you're using Firefox, please try accessing our website and sending the ecard with Internet Explorer.

Ecards are usually sent within an hour. If you choose to receive notifications during the sending process then we will send you a confirmation email after your card has been sent. Our list of optional confirmation emails can be found under 'Special Requests & Notifications' on the Personalize Your Ecard page. If you have selected to receive a confirmation but one has not arrived, your email client may be blocking our emails to you. In order to remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, Hotmail, Yahoo, etc.):

• BlueMountain@email.bluemountain.com
• help@support.bluemountain.com
• services@support.bluemountain.com
• services@support.bluemountain.com
• reminders@bluemountain.com
• ecards@bluemountain.com

Once you have added these addresses, you should receive mail from us. If you still do not see the mail appear in your Inbox, please check your Junk Mail to make sure that the messages are not automatically being routed there.

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, the following information may help.

Browser Cache

Your browser's cache stores information about the web pages you've visited. Clearing your cache regularly frees up disk space on your computer, increases the computer's performance, and rids your computer of any corrupted files.

Follow the instructions in your browser's Help section for clearing the cache. Once the cache has been cleared, close your browser window and re-open it.

Chrome

1. 1. In the top-right corner of Chrome, click the Chrome menu.
2. 2. Select More tools > Clear browsing data.
3. 3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
4. 4. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
5. 5. Click Clear browsing data.

Safari

http://support.apple.com/kb/HT1677

After you have completed the task above, please close and open your browser and go to www.bluemountain.com to try again. We recommend that you type the URL into the address bar at the top of your browser rather than using a bookmark, favorite, or search engine.

Internet Explorer - No Longer Supported.

Firefox

1. 1. Click the menu button, choose History, and then Clear Recent History….
2. 2. Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
3. 3. Next, click the arrow next to Details to select exactly what information will get cleared.
4. 4. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.

Corporate Firewall

If you are at work, your company's firewall may prevent you from viewing our ecards. Check with your company's network administrator to find out if this is the case.

Thank you for your interest in joining BlueMountain.com! To become a member, please follow the steps below.

New Member:

1. 1. Click on “Start Free Trial” located at the top right-hand corner.
2. 2. Enter your email address and click on “Continue.”
3. 3. Please enter your account information. Also, ensure the membership selection is correct and enter your payment information.
4. 4. After reviewing your information, click on “Start Membership” and you are all set to begin sending ecards!

Returning Customer:

1. 1. Click on “Join Today” located in the top right-hand corner.
2. 2. Enter your email address and password and click the orange sign-in button.
3. 3. Select from our monthly, 1-year or 2-year membership terms.
4. 4. Enter the required personal and payment information.
5. 5. Please ensure the membership selection is correct.
6. 6. Review our Terms of Service and Privacy Policy and understand that your membership will renew automatically in accordance with our auto-renewal program.
7. 7. Click on “Start Membership” and you are all set to begin using your new membership.

Please note: if you are already a member, click on “Sign In” located at the top right-hand corner.

1. 1. Type www.BlueMountain.com into your browser.
2. 2. Go to the ecard pickup link at the bottom of the page.
3. 3. Enter your specific greeting ecard code.

If you would like further information on how to detect fake ecard emails not from us, click here.

If the FAQs in the Help Center does not answer your question, please completely fill out the following form.

[Email form]

Name*

[Blank Field]

Email Address*

[Blank Field]

Reason for Emailing*

[Drop-down field with "Select a Topic" copy]

Describer your issue or question*

[Blank Field]

Required*

[CTA Button]

Send Email

If you have a technical question, please visit our Help section by clicking on this link.

If you would like to cancel your membership, please visit this link for instructions.

To edit any contact information, click on the “Pencil and Paper” icon to the right of the contact. Don’t forget to click the “Save Contact” button to save any changes.

To remove a contact from your address book, you must be signed into the site. You can delete a contact by selecting the checkbox icon to the left side of the contact’s name. Once you select the checkbox next to the contact(s) name you would like to remove, a blue trash can icon and the word “Delete” will appear to the top right of the address book, above the pen-and-paper editing icon. Click that to remove the contact from your list. Important: This action is immediate and cannot be undone.

You can see all your contacts at once; however, larger address books may take more time to load. If your address book is not loading properly, please contact the BlueMountain.com Help Center. To view your entire address book, please follow the steps below:

1. 1. Sign into the site.
2. 2. Click on “My Account” located in the top right corner of our website and then select “Contacts & Reminders.”
3. 3. Use the scroll bar on the right-hand side of your list to view your entire list of contacts.
4. 4. You may sort your contacts by first name, email address, birthday or anniversary by clicking the corresponding header at the top of the list.

It is likely that your email client is not permitting you to receive our messages. To remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, AT&T, Yahoo, Gmail, etc.):

help@support.BlueMountain.com

services@support.BlueMountain.com

services@BlueMountain.com

reminders@BlueMountain.com

ecards@BlueMountain.com

Once you have added these addresses, you should receive mail from us. If you still do not see the email appear in your Inbox, please check your junk mail to make sure that the messages are not automatically being routed there.

You can cancel the ecard from being delivered as scheduled, but the digital gift card cannot be canceled.

In this situation you will need to cancel the scheduled ecard with the directions below and then contact Jifiti, our gift card provider, at customercare@jifiti.com for a refund.

To cancel a scheduled ecard:

1. 1. Sign into your BlueMountain.com account.
2. 2. Click on “My Account” in the top right.
3. 3. Click on “Scheduled Ecards” to the left.
4. 4. Locate the email address of the recipient of the ecard and gift card. Remember that our “Sent Ecards” page is organized by month.
5. 5. There will be a gray cancel button that you can click to cancel the delivery of the ecard, if it is scheduled to go out more than 24 hours in advance.
6. 6. Click on the orange “Yes, Cancel” button to cancel delivery of the ecard.

If you are unable to cancel the scheduled ecard, please call BlueMountain.com Customer Support at 888-254-1450.

If the ecard and digital gift card is in “Sent Ecards,” then it was sent.

If the email address of the recipient is incorrect, you can click “Resend” under the ecard in “My Account” and then “Sent Ecards.” This will enable you to change the email address of the recipient and resend. You will not be charged again when resending your ecard and digital gift card and you should see a message on the final send page that says, “Gift Card Already Purchased” and you will click “Resend Ecard & Gift Card.”

If the email address of the recipient is correct, the ecard should have been received. However, email programs and service providers can filter or block incoming messages. As a result, your recipient may locate the ecard in the spam or junk folders of their email program. Unfortunately, this is something we can’t control.

If you are unable to resend the ecard and digital gift card from the “Sent Ecards” page, please email BlueMountain.com Customer Service with the following information:

1. 1. Original email address the ecard and digital gift card were sent to
2. 2. The recipient’s correct email address
3. 3. Date of purchase
4. 4. Dollar amount
5. 5. Type of digital gift card

Please note BlueMountain.com Customer Support can only request a refund or a resend of the digital gift card, on your behalf, from Jifiti.

For further digital gift card assistance, please contact Jifiti directly at 855-858-0600

If your recipient is not able to locate the ecard in their spam or junk folder, please verify that your ecard was sent to the correct email address. If you need to edit the email address, you can resend the ecard and digital gift card from your account by following the instructions below:

1. 1. Make sure you are signed in to BlueMountain.com.
2. 2. Select the “My Account” link at the top right.
3. 3. Click on “Sent Ecards” to the left.
4. 4. Locate the ecard and digital gift card. (Make sure the correct month is displayed in the drop-down.)
5. 5. If the recipient has not picked up the ecard, you will see the option to click “Resend.”
6. 6. This will take you to the ecard personalization page where you can edit your recipient’s information on the final page and select “Resend Ecard & Gift Card.”

Gift cards can't be resent from the BM Ecards App, please use the website to resend your ecard and Gift Card. Please note that you will not be charged again for your gift card when resending through this flow.

You can add a gift card to many of the ecards on BlueMountain.com. To attach a gift card to an ecard, please be sure you are signed in to your BlueMountain.com membership and follow the steps below.

1. 1. Select an ecard you would like to send and click the “Personalize and Send” button to the right of the ecard.
2. 2. On the “Personalize Your Greeting” page, enter your personalized message.
3. 3. Click the “Share or Send” button, then “Send via Email.” Email is the only method of delivery for digital gift card purchases.
4. 4. Enter your recipient’s name and email address and when to send the ecard.
5. 5. Under “Want to Add a Gift?” select “Gift Cards.”
6. 6. Click “Add a Gift and Send” will take you to our gift card options.
7. 7. Once you select a gift card, you will be prompted to enter your billing information to process your purchase. You can choose to pay with credit card or PayPal.
8. 8. Your recipient will then receive an email with a link where they can pick up the ecard and redemption information for their gift card.

If you have questions about redeeming your gift card, please reach out to our digital gift card provider, Jifiti, at customercare@jifiti.com.

If you have questions about the ecard itself, please contact BlueMountain.com Customer Support for help.

The purchase will show up on your credit card statement as: “Jifiti Blue Mountain.”

The charge will show as “pending” on your statement for up to a day before it’s authorized.

If you have questions regarding the Jifiti purchase, please contact BlueMountain.com Customer Support.

No, our gift card feature is available for U.S. and Canadian members only.

You can find basic information about your digital gift card on the “Order History” page under the “My Account” section by following the directions below.

1. 1. Sign into your BlueMountain.com membership.
2. 2. Click on “My Account” on the top right of the website.
3. 3. Click on “Order History” located on the left.
4. 4. Under “See Purchase History” click the drop-down menu to select digital gift cards.

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.

If you have questions regarding the ecard you sent, please contact BlueMountain.com Customer Support for help at help@support.BlueMountain.com.

You can also request a refund by contacting our digital gift card provider via email at customercare@jifiti.com.

Our gifting partner, Jifiti, can be reached at:

Phone: (855) 858-0600

Email: customercare@jifiti.com

If you have questions regarding the ecard you sent or received, please contact BlueMountain.com Customer Service for help.

No. Mobile delivery of an ecard with a gift card attached is not possible at this time. If you would like to send an ecard with a gift card attached, you will need to access BlueMountain.com from your desktop to send your ecard and digital gift card.

Blue Mountain is committed to making accessibility a core consideration in our website design and developmental efforts. If you have questions regarding our accessibility features or need assistance using our website, please email help@support.BlueMountain.com.

As a member of BlueMountain.com, you are given the option to opt out of any direct email communications and marketing emails through your account settings, as well as third-party advertising by visiting https://thenai.org/opt-out/ or www.aboutads.info/choices/.

To process your payments, it is necessary to share certain information with the third parties that process these payments and transactions. Additional information that is collected from you is used by the American Greetings Corporation to better service you and enhance your experience.

We can assure you that as a company we have taken all reasonable and proper security measures to ensure your personal information is secure within our systems.

Please click here to read our Privacy Policy.

Postcards are sent just like our ecards, without the video. Please be sure you are signed in to your BlueMountain.com membership. Once you’re signed into your membership, please click on “Postcards.” This can be found at the top of our homepage. Or you can click here to view our “Postcards” page. Once you select your postcard, you can choose the “Personalize and Send” button to complete the process. If sent via email or text message, postcards can be sent for a future date and can be edited on the “Scheduled Cards” page under “My Account.”

To schedule an ecard, please sign in to your BlueMountain.com membership and follow these directions.

1. 1. Select the ecard you would like to send and click the “Personalize and Send” button.
2. 2. Add your personal message.
3. 3. Select “Share or Send,” then “Send via Email or Text.”
4. 4. Add your recipient’s name and email address or phone number.
5. 5. Look for the “Want to Send This Ecard Later?” (optional)
6. 6. Select the month, day and year from the pull-down menus. You may also use the calendar located to the right of the pull-down menus.
7. 7. Click the “Send Ecard” button. The ecard will be delivered at 3:00 a.m. EST on the selected date. You will not receive another email notification alerting you that the ecard has been sent on this date.
8. 8. You can check your “Scheduled Cards” page for the scheduled ecard.
   • 1. Click on the “My Account” button located at the top of any page, then click on “Scheduled Cards.”
   • 2. Locate the scheduled card. You will find the order date, target delivery date, the email address or phone number of the recipient and options to “View or Edit/Cancel.”

Please note that only ecards sent via email or text message can be scheduled.

Here are some specific things that can help you determine if the email you received is from BlueMountain.com.

Please note that we have recently made some important updates to our ecard emails to help you better recognize legitimate senders (read more about the important updates to our ecard emails to help you better recognize legitimate senders here).

If you are concerned about whether your ecard notice is valid and truly from BlueMountain.com, you can always follow these guidelines:

BlueMountain.com ecard Emails vs. Fraudulent Ecard Emails:

Subject Line of the Email

Ours: (Sender’s name) has sent you an ecard from BlueMountain.com.

Theirs: Subject line varies (i.e., “You’ve received an ecard from a classmate!” or “You’ve received a postcard from a family member!”).

Email “From”

Ours: Ecard from BlueMountain.com [ecards@BlueMountain.com]

Theirs: BlueMountain.com [mailto: htgrb@dll.com] (Note that the email address is random. This is just an example.) The malicious email could also be from what looks to be an actual personal email address.

Body of the Email

Ours: We will always include the sender’s name and email address within the body of the email itself. You should personally recognize this individual before engaging further in the email. If you have any doubt as to whether you know the individual mentioned, go directly to our site and search the pickup code there.

Theirs: May or may not include random individual’s name and email address.

Links within the Email

Ours: Our pickup link will always include BlueMountain.com in the link itself. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.

Theirs: Their pickup link does not start with www.BlueMountain.com, but instead shows a series of numbers (commonly referred to as an “IP Address”). Or sometimes the link is not a series of numbers, but when you hover over it with your cursor, an IP Address may appear. Do not click on any of these links.

To verify that an ecard sent via text message is from Blue Mountain, the text will be sent from 855-764-2849. The text will read “[sender] has sent you a Blue Mountain ecard! Reply STOP to unsubscribe. Tap to view [short link to card]”

If you believe you have been subjected to an invalid ecard notice, again please do not click on any links within that email or text. Please forward to security@BlueMountain.com to help further the investigation. Due to the nature of this email address, we will not be able to personally respond back to you regarding your email, but you can be assured that your example will help to further our investigation.

Yes, these cards are only available to BlueMountain.com members. If you are not a member, please click the “Start Free Trial” button at the top of the page for membership details.

As a paid member of BlueMountain.com, you can resend an ecard by using the “Greetings Sent” feature. First, please make sure you are signed in as a member. Then, follow the steps below:

1. 1. Click on “My Account” in the upper right-hand corner of our website and click on “Sent Cards.”
2. 2. You will see a list of the ecards you have sent in the current month. To access other months, please use the drop-down box at the top of the page.
3. 3. Look for the ecard you would like to resend. Click the “Resend” link below the ecard thumbnail.
4. 4. If the recipient’s email address or phone number was entered incorrectly, you can edit it here and send again.

If you’re interested in resending an ecard that included a gift card, please see the following directions.

1. 1. If the recipient has not picked up the ecard, you will see a “Resend Ecard and Gift” button. Use this to edit the recipient’s information and resend your ecard and digital gift card. Please note that if the recipient has opened the ecard, you will not have the option to resend. If you need to resend the digital gift card, please provide the following information to Customer Support and we will submit a request to Jifiti to resend your digital gift card.

• • Name:
• • Email address:
• • Original email to which the digital gift card was sent:
• • Email to which the digital gift card should be resent:
• • Digital gift card purchase date:

Type www.BlueMountain.com in the address bar at the top of your browser window. We recommend that you do not use bookmarks, favorites, email links or a search engine. Once you are signed in, follow the instructions below to send an ecard by email or text message.

1. 1. Choose the ecard you wish to send.
2. 2. Click on the “Personalize and Send” button.
3. 3. Type your personal message instead of pasting from another document. You can change the font, size, style and color with the tools located just above this message field. Highlight the text and then make the changes. We also provide suggested messages and an option to add a photo.
4. 4. Preview message.
5. 5. Hit “Share or Send” then select “Send Via Email or Text.”
6. 6. Click “Continue to Delivery Information.”
7. 7. Type your recipient’s name and email or phone number in the fields provided. “Select from your contacts” will allow you to send from saved contacts. An ecard can be sent to up to 50 people via “Add More Recipients.”
8. 8. Schedule delivery. Your ecard is sent by default the same day. Use dropdowns to schedule up to a year in the future. An ecard set for future delivery will be delivered just after 3:00 a.m. EST on the date of your choice.
9. 9. Set notifications by selecting “Add this special day to your Reminders Calendar”
10. 10. Review option to add a gift card.
11. 11. Click “Send Ecard.”
12. 12. See the sent confirmation and option to resend the card. Or go to “My Account” and then to “Ecards & Gifts Sent” to review the status of your sent ecards.

Please follow these directions to review your subscription to BlueMountain.com.

• • Once you are signed into your membership, click on “My Account” located in the top right of the page.
• • Click on “Order History.”
• • This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire.
• • The renewal fee will be available within 60 days of the renewal date.

Please follow these directions to review your subscription to BlueMountain.com.

1. 1. Once you are signed into your membership, click on “My Account” located in the top right of the page.
2. 2. Click on “Order History.”

This will allow you to see what type of membership you have, when you started the membership and when it will renew or expire. The renewal fee will be available within 60 days of the renewal date.

Monthly memberships cost $6.99, yearly memberships cost $29.99 and 2 Year memberships cost $39.99. All memberships include access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. We also offer a 1-year bundle option at a discounted rate for both Blue Mountain and Jacquie Lawson subscriptions. This membership is $44.99 for a yearly membership to both sites.

All memberships, excluding bundles, include a free trial, access to hundreds of digital greeting cards for every occasion and the ability to print paper cards at home. To join, please go to www.BlueMountain.com and click on “Start Free Trail” button at the top of our website.

Please be sure you are signed in to your BlueMountain.com membership. Click on “My Account” at the top-right corner of our website. Simply click on “Payment and Billing” on the left-hand side to update your payment information from the “My Account” page.

You can choose to pay by credit or debit card, Pay Pal or by an electronic check.

This message appears when the browser you’re using isn’t set up to accept cookies. To change the browser’s cookie settings, follow the step-by-step instructions below for the internet browser you are using. You may also be using a third-party program on your computer that is blocking cookies; you may have to check with the software maker of any security software you use if none of these steps resolves the problem for you.

Make sure that you do not have BlueMountain.com open.

IN INTERNET EXPLORER:

You may have our website address set to “Always Block.” If it is, please set it to “Always Allow.”

1. 1. Open Internet Explorer.
2. 2. At the top of the browser window, click on “Tools.”
3. 3. From the menu, choose “Internet Options.”
4. 4. Click on the “Privacy” tab.
5. 5. Click on “Advanced.”
6. 6. On the screen that appears, make sure that you have the following settings:
   • • Check “override automatic cookie handling.”
   • • Accept first and third-party cookies.
   • • Check “Always allow session cookies.”
7. 7. Click “OK.”
8. 8. The main privacy screen will appear again. Click on “Edit or Sites.”
9. 9. In the address of web site box, type “www.BlueMountain.com.”
10. 10. Click “Allow.”
11. 11. The site will appear in the lower box. Click “OK” and close all the windows.
12. 12. Reopen Internet Explorer and go to https://www.BlueMountain.com.

Try to sign in and access your members-only content.

IN FIREFOX:

1. 1. Click on the orange Firefox button.
2. 2. Click on “Options.”
3. 3. Click on the “Privacy” tab.
4. 4. Change the drop-down next to “Firefox will” to say, “Use custom settings for history.”
5. 5. Check the boxes for “Accept Cookies from Sites” and “Accept Third-party Cookies” and make sure the drop-down box next to it says, “Until They Expire.”

Your browser may also be blocking our website. Please follow the instructions below to allow our site:

While still in the “Privacy” tab please click on “Exceptions.” You may have our website address set to “Block.” If it is, please highlight BlueMountain.com and click “Remove Site,” and then type BlueMountain.com in the address bar field and click “Allow.” Then click “OK” and reopen BlueMountain.com and you should be all set!

IN SAFARI:

1. 1.Click on Preferences.
2. 2. Click on Security.
3. 3. Set the Accept Cookies preference to “Always.”
4. 4. Close the Preferences window.

IN CHROME:

1. 1. Click the Chrome menu on the browser tool bar. Select “Settings.”
2. 2. Click “Show Advanced Settings.”
3. 3. In the “Privacy” section, click “Content Settings.”
4. 4. In the “Cookies” section, you can change the following cookie settings: “Allow cookies by default.”

Make sure “Allow local data to be set” is selected to allow both first-party and third-party cookies. If you only want to accept first-party cookies, select the “Block third-party cookies and site data” checkbox.

If you continue to have trouble, please don’t hesitate to contact us.

The Jacquie Lawson Advent Calendar is a delightful digital experience designed to bring the magic of the Christmas countdown into homes through stunning animations, games, and interactive activities. Each day leading up to Christmas reveals a new virtual surprise, from beautifully animated scenes to entertaining puzzles and festive games, creating a fun and festive way to celebrate the season.

Unlike traditional advent calendars, this digital version provides an immersive and customizable experience, blending charming illustrations with modern technology. Users can enjoy these activities on their computer, tablet, or mobile device – making it a perfect holiday treat for families and individuals of all ages.

Partnering with Jacquie Lawson gives us the opportunity to offer an engaging, heartwarming product that has become a holiday tradition for many. It’s a seamless way to bring the warmth of Christmas to wherever you may be, allowing you to explore and enjoy the daily treats and surprises in a unique and interactive format.

If you used Apple or Google to sign up for an account, we do not store your password. Please visit Apple or Google Support for instructions on how to manage your login information. If you no longer want to use Apple or Google as your sign in, please contact us via email at help@support.BlueMountain.com and we will get back to you as soon as possible.

You can manage your membership bundle through the site you purchased it through. For Blue Mountain, once you are signed into your membership, click the “My Account” link in the top-right corner of the page and then select “Manage Membership”.

If you have a Blue Mountain & Jacquie Lawson Bundle Membership and need to reset your password, you will also need to reset it on both Blue Mountain and Jacquie Lawson. You can do so under My Details or by clicking here.

To reopen your account, please go to http://www.bluemountain.com and click the "Join" button at the top of the screen. Enter the email address and password from your account under "returning customers" and then click "submit." Complete the order form and proceed through the join process until you receive confirmation for your order. You will also receive an email confirmation for your purchase. Keep this in case there is ever a problem with your account.

If you are having trouble renewing your subscription, please call our Customer Support Center at 888-254-1450. We are open Monday through Friday between 9:00 a.m. and 5:00 p.m. EST.