For your security, we now require your BlueMountain.com password to have 8 or more characters, include a mix of uppercase and lowercase letters, and at least 1 number. When you create a new password, it cannot match your previous password. We encourage the use of symbols (!@#$%^&*) and remind you that the best way to protect your information is to use a unique password for each account or website and make sure it is something only you would be able to guess.

Once you are signed into your membership, click the “My Account” link in the top-right corner of the page.

You can use the “My Account” page to change your email address, password and personal information or view your purchase history.

Please know that the password reset email link is sent as soon as you submit your email address. Depending on your email provider, it may take some time for the password reset email to arrive in your inbox. Please allow for at least 1 hour for the email to be received by your email account.

This email may also have been routed to your junk or spam email box. If you still do not see the email appear in your inbox, please check your junk mail to make sure that the messages are not being routed there.

To remedy this situation for any future emails, please add the following email addresses to the address book associated with your email client (AOL, Outlook, Yahoo, etc.):

services@support.BlueMountain.com

Once you have added this address, please follow the steps below to resend the link:

1. 1. Click here and enter the email address associated with your account into the form field and select the “Continue” button.
2. 2. An automated email from BlueMountain.com (services@support.BlueMountain.com) will be sent to you. Follow the prompts included in the email to complete your password reset.
3. 3. Please note: the email link to reset your password will expire in 24 hours.

If you have not received the password reset link within 1 hour and you cannot locate it in your spam and junk mailbox and you have added the services@support.BlueMountain.com email address to your address book, please call Customer Support at 1-888-254-1450 so we can assist you further. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

We recently launched a fresh new website. To be able to focus our full efforts on what we believe matters most to our members, the following features have been removed from our website due to low usage: 

- Custom Event Reminders

•      You may still add Birthday and Anniversary Reminders to your Reminders Calendar. 
   

- Stationery

•     Due to low usage, we have discontinued our online stationery product. Going forward we will be focusing all of our effort on releasing new and innovative ecard and printable content.
   

We value you as a customer and apologize for any inconvenience this may cause. Your feedback is greatly appreciated and helps us confirm what is most valuable to our members. The ecards and printable content that you know and love will still be here and we'll be making the experience better with enhanced features and new product offerings.

Thank you for your interest in joining BlueMountain.com! To become a member, please follow the steps below.

New Member:

1. 1. Click on “Start Free Trial” located at the top right-hand corner.
2. 2. Enter your email address and click on “Continue.”
3. 3. Please enter your account information. Also, ensure the membership selection is correct and enter your payment information.
4. 4. After reviewing your information, click on “Start Membership” and you are all set to begin sending ecards!

Returning Customer:

1. 1. Click on “Join Today” located in the top right-hand corner.
2. 2. Enter your email address and password and click the orange sign-in button.
3. 3. Select from our monthly, 1-year or 2-year membership terms.
4. 4. Enter the required personal and payment information.
5. 5. Please ensure the membership selection is correct.
6. 6. Review our Terms of Service and Privacy Policy and understand that your membership will renew automatically in accordance with our auto-renewal program.
7. 7. Click on “Start Membership” and you are all set to begin using your new membership.

Please note: if you are already a member, click on “Sign In” located at the top right-hand corner.

If your recipient is not able to locate the ecard in their spam or junk folder, please verify that your ecard was sent to the correct email address. If you need to edit the email address, you can resend the ecard and digital gift card from your account by following the instructions below:

1. 1. Make sure you are signed in to BlueMountain.com.
2. 2. Select the “My Account” link at the top right.
3. 3. Click on “Sent Ecards” to the left.
4. 4. Locate the ecard and digital gift card. (Make sure the correct month is displayed in the drop-down.)
5. 5. If the recipient has not picked up the ecard, you will see the option to click “Resend.”
6. 6. This will take you to the ecard personalization page where you can edit your recipient’s information on the final page and select “Resend Ecard & Gift Card.”

Gift cards can't be resent from the BM Ecards App, please use the website to resend your ecard and Gift Card. Please note that you will not be charged again for your gift card when resending through this flow.

As a member of BlueMountain.com, you are given the option to opt out of any direct email communications and marketing emails through your account settings, as well as third-party advertising by visiting https://thenai.org/opt-out/ or www.aboutads.info/choices/.

To process your payments, it is necessary to share certain information with the third parties that process these payments and transactions. Additional information that is collected from you is used by the American Greetings Corporation to better service you and enhance your experience.

We can assure you that as a company we have taken all reasonable and proper security measures to ensure your personal information is secure within our systems.

Please click here to read our Privacy Policy.

Yes, these cards are only available to BlueMountain.com members. If you are not a member, please click the “Start Free Trial” button at the top of the page for membership details.

When becoming a member, we asked you for account information so that we could bill to your account our low, yearly membership fee. To verify that the account information that was given to us was accurate, a $1.00 pre-authorization fee was charged to the account to verify that it is an active account.

This charge is placed ahead of time so that your account can be processed effectively and efficiently. Once the account is validated, the $1.00 charge is reversed from your account shortly thereafter.

If you would like to be automatically recognized as a member upon visiting the site, select “Sign In” at the top of the page and simply check the box next to “Remember Me” on the sign-in page. If you choose to have the site automatically remember you for each visit, please note:

1. 1. Make sure that you do NOT sign out when you leave the site. If you do, you will need to sign in when you return.
2. 2. If you clear your cookies, you will need to sign in on your first visit back to our site after you have deleted them. Clearing your cookies essentially erases your computer’s memory of having visited our site. Once you sign in and ask to be remembered again, you will not have to sign in again unless you clear your cookies again.
3. 3. If you share a computer, you will want to avoid using the auto-login feature. If the person with whom you share your computer is a member of our site and has requested to be remembered each time they visit the site, then you will want to sign out and then sign back in using your own email address and password to access your member tools.

To download and install the Jacquie Lawson Advent Calendar on your mobile device, follow these simple steps:

1. 1. Go to the App Store:
   1. For iPhone or iPad, visit the Apple App Store.
   2. For Android devices, visit the Google Play store.
2. 2. Search: In the store’s search bar, type "Jacquie Lawson Advent Calendar."
3. 3. Install: Once you find the app, tap INSTALL.

That’s it! After installation, simply open the app and log in with the account you used during activation to start enjoying the Advent Calendar on your mobile device.

During your membership pause, you can send a variety of free ecards and attach a gift card. You will also still have access to your account and address book.

To reopen your account, please go to http://www.bluemountain.com and click the "Join" button at the top of the screen. Enter the email address and password from your account under "returning customers" and then click "submit." Complete the order form and proceed through the join process until you receive confirmation for your order. You will also receive an email confirmation for your purchase. Keep this in case there is ever a problem with your account.

If you are having trouble renewing your subscription, please call our Customer Support Center at 888-254-1450. We are open Monday through Friday between 9:00 a.m. and 5:00 p.m. EST.