BlueMountain.com's first priority is always you, our customer, which involves providing you with information on how to protect yourself from ecard email scams impacting our industry.
Security Update: As of 10/18/16, we are strengthening our password requirements and as a result, your existing password has been disabled.
The best way to protect your information is to use a unique password for each account or website and make sure it is something only you would be able to guess. Please remember, we will never e-mail you and ask you to disclose or verify your BlueMountain.com password or credit card. If you receive a suspicious e-mail, report the e-mail to email@example.com for investigation.
Phishing emails: Fraudulent emails containing malicious links sent from individuals portraying themselves as messages from legitimate companies.
Legitimate ecards with suspicious messaging: If you receive a legitimate ecard that contains a personal message and do not recognize the sender or if it contains website addresses close the ecard and report it to security at firstname.lastname@example.org. If you do not recognize the sender do not type (or copy/paste) any website addresses into your browser.
What you can do to protect yourself from fraudulent ecard emails moving forward
If you feel that you have received a fraudulent ecard email claiming to be from BlueMountain.com, please submit your example to email@example.com to help in our investigations. Due to the magnitude of email to this inbox, you will not receive a response; however, you can be assured that your submission will help us continue to fight spam and phishing.
You can also file a complaint at the Internet Crime Complaint Center of the FBI.
Some additional recommendations to further protect you:
At a quick glance after reviewing the table below, you should be able to tell the difference between legitimate ecard email notifications and emails not from us. However, we still recommend that you manually type in www.bluemountain.com after the http:// found in your Internet browser to view your ecard to ensure complete safety.
|BlueMountain.com Ecard Emails||Fake Ecard Emails|
|Subject Line||(Sender's name) has sent you an ecard from BlueMountain.com. Reminders to pickup your ecard will have the following subject lines:
||Subject line varies. Examples include:
|"From"||Ecard from BlueMountain.com [firstname.lastname@example.org]||"From" varies. Examples include:
|Email Message||The sender's name and email address is always in the body of the email. You should personally recognize this individual before engaging further in the email.||May or may not include random individual's name and email address.|
|Links in Email||Ecard pickup link will always include bluemountain.com as the start of the URL. In addition, we will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.||Ecard pickup link does not start with http://www.bluemountain.com, but instead shows a series of numbers (commonly referred to as an "IP Address"). Sometimes the IP address is hidden and can only be seen by hovering your cursor over the link or right-clicking on the link to view Properties. May or may not include a clickable URL that is an EXE file.|
(Note: we also have pickup reminder emails sent to the recipient at a future date that may have different copy, but same general attributes as outlined above).
John Smith (email@example.com) has sent you an ecard.
To view your ecard, choose from the options below.
Click on the following link:
For your security, if you'd prefer not to click on links within this email:
http://www.bluemountain.com/?source=ag999&rr=yinto your web browser.
Please do not reply to this email. To help resolve your issue or question, go to: http://www.bluemountain.com/help/index.pd?source=ag999&rr=y We have an extensive help center that may answer your questions, or you can choose to email us from there.
To read about email security, type http://www.bluemountain.com/emailprotection in your web browser to read more.
Your friends at BlueMountain.com
Mother(firstname.lastname@example.org) has created Love e-card for you at http://www.bluemountain.com.
To see your custom Love e-card, simply click on the following Internet address (if your mail program doesn't support this feature you will need to COPY and PASTE the address into your browser's address box):
Send a FREE greeting card from bluemountain.com whenever you want by visiting us at:
This service is provided and hosted by BlueMountain.com.