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My Account : Troubleshooting

When I sign in, I receive a message that the page has been inactive for too long and to try again.

This message appears when the browser you're using isn't set to accept cookies. To change the browser's cookie settings, follow the instructions below step by step for the internet browser you are using. You may also be using a third party program on your computer that is blocking cookies; you may have to check with the software maker of any security software you use if none of these steps resolves the problem for you.

Make sure that you do not have BlueMountain.com open

In Internet Explorer:

*You may have our website address set to "Always Block". If it is, please set it to "Always Allow".

  1. Open Internet Explorer

  2. At the top of the browser window, click on 'Tools'

  3. From the menu, choose 'Internet Options'

  4. Click on the 'Privacy' tab

  5. Click on 'Advanced'

  6. On the screen that appears, make sure that you have the following settings:

    • Check 'override automatic cookie handling'

    • Accept First and Third-party cookies

    • Check 'Always allow session cookies'

  7. Click OK

  8. The main privacy screen will appear again. Click on 'Edit or Sites'

  9. In the Address of Web site box, type "www.bluemountain.com"

  10. Click 'Allow'

  11. The site will appear in the lower box. Click OK and close all the windows.

  12. Open Internet Explorer back up and go to http://www.bluemountain.com.

Try to sign in and access your Members-only content.

In Firefox:

  1. Click on the orange Firefox button

  2. Click on options

  3. Click on the privacy tab

  4. Change the drop down next to "Firefox will" to say "use custom settings for history"

  5. Check the boxes for "accept cookies from sites" and "accept third party cookies" and make sure the drop down box next to it says "until they expire"

Your browser may also be blocking our website. Please follow the instructions below to allow our site

While still in the privacy tab please click on exceptions. You may have our website address set to "Block". If it is, please highlight BlueMountain.com and click "remove site" then type BlueMountain.com in the address bar field and click "allow". Then click "ok" and reopen BlueMountain.com and you should be all set!

In Safari:

  1. Click on Preferences

  2. Click on Security

  3. Set the Accept Cookies preference to "Always".

  4. Close the Preferences window.

In Chrome:

  1. Click the Chrome menu on the browser tool bar.
  2. Select 'Settings'.
  3. Click 'Show Advanced Settings'.
  4. In the 'Privacy' section, click 'Content Settings'.
  5. In the 'Cookies' section, you can change the following cookie settings: 'Allow cookies by default'.
    1. Make sure 'Allow local data to be set' is selected to allow both first-party and third party cookies. If you only want to accept first-party cookies, select the 'Block third-party cookies and site data' checkbox.

If you continue to experience difficulty, please don't hesitate to contact us.