Why won't my Ecard load? All I see is white space?
If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, the following information may help.
Browser Cache
Your browser's cache stores information about the web pages you've visited. Clearing your cache regularly frees up disk space on your computer, increases the computer's performance and rids your computer of any corrupted files.
Follow the instructions in your browser's Help section for clearing the cache. Once the cache has been cleared, close your browser window and re-open it.
Please follow the link below to view instructions on how to clear cache. If you are unable to click on the link, simply copy and paste the URL into the address bar of your browser.
You can typically find instructions on how to delete your cache and cookies under the Privacy and Security section.
Google Chrome
https://support.google.com/chrome/answer/95582?hl=en&ref_topic=3421433
Mozilla Firefox
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Internet Explorer
windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies
Please click on the dropdown in the right hand corner to select your version of Internet Explorer.
Safari
http://support.apple.com/kb/HT1677
After you have completed the task above, please close and open your browser and go to www.bluemountain.com to try again. We recommend that you type the URL into the address bar at the top of your browser rather than by using a bookmark, favorite or search engine.
Corporate Firewall
If you are at work, your company's firewall may prevent you from viewing our ecards. Check with your company's network administrator to find out if this is the case.
Adobe Flash
Our animated ecards are created using Adobe's Flash software. In order to view them, you need the most current version of Adobe's Flash Player. Click here to download the most recent version of Adobe Flash.
If you choose to save the download rather than launching it automatically, it won't install until you double click the icon from wherever you save it.