Why didn't the person I sent my eCard to receive it?
There are a number of reasons why your recipient may not have received your eCard. The first thing you should do is check your "eCards & Gifts Sent" located under "My Account" and double check that their email address was entered correctly. If there was an error with the recipient's email address then you will need to resend the eCard with the correct address. Simply click on the resend link next to the card and follow the prompts. Please click here to go to your "eCards & Gifts Sent".
If the recipient's email address does show correctly in your "eCards & Gifts Sent" then we did send a notification email to that address for your card. If they did not receive the email notification it must have been routed or blocked by their email provider and/or spam filter.
It is not uncommon for spam filters to block the notification for eCards by default. The notification email will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the eCard, even if they check their spam folder.
By default, we will send a copy of your eCard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.