My Account : Troubleshooting
When I try to sign in I get a message regarding 'cookies'. What do I do?
This message appears when the browser you're using isn't set to accept cookies. To change the browser's cookie settings, follow the instructions below for your internet browser:
In Internet Explorer, go to Tools->Internet Options->Privacy. Drag the slider to "Medium" (the default setting for IE). Click OK.
You will need to adjust the settings on your browser to enable BlueMountain.com to function properly. Please follow the directions below:
****Make sure that you do not have BlueMountain.com open****
1. Open Internet Explorer
2. At the top of the browser window, click on 'Tools'
3. From the menu, choose 'Internet Options'
4. Click on the 'Privacy' tab
5. Click on 'Advanced'
6. On the screen that appears, make sure that you have the following
settings:
*Check 'override automatic cookie handling'
*Accept First and Third-party cookies
*Check 'Always allow session cookies'
7. Click OK
8. The main privacy screen will appear again. Click on 'Edit or Sites'
You may have our website address set to "Always Block". If it is, please set it to "Always Allow".
9. In the Address of Web site box, type "www.bluemountain.com"
10. Click 'Allow'
11. The site will appear in the lower box. Click OK and close all the
windows.
12. Open Internet Explorer back up and go to http://www.bluemountain.com.
Try to sign in and access your Members-only content.
In Firefox, go to Tools->Options->Privacy. Check the "Allow Sites to Set Cookies" box. Ensure the drop down box for keep until says "they expire". Click OK.
In Safari, go to Safari->Preferences->Security. Set the Accept Cookies preference to "Always". Close the Preferences window.
If you continue to experience difficulty, please don't hesitate to contact us.