If the ecard including the Top Retailer Gift Card was not received by the recipient and the Sent Ecards shows it was sent, then it's most likely that the recipient's email client routed it to their spam or junk folder. Please have the recipient check their spam or junk folder. Even if they've previously received ecards from you, it may have been routed there. To verify that the ecard was sent, you can access your Sent ecards page by signing in to your BlueMountain.com membership and clicking on "My Account" in the upper right hand of the page. Then click on "Ecards & Gifts Sent". You can view all ecards and gifts sent by month. You will see the recipient name and email, date sent, your personal message and a picture of the Top Retailer Gift Card that was sent. You can not resend the ecard and Gift Card from here. You will need to contact BlueMountain.com customer service to help you resend.
If the recipient is not able to locate the ecard in the spam or junk folder, you can contact BlueMountain.com customer service and they can help you get the recipient what they need.