My recipient hasn't picked up their ecard, and it had an Amazon.com Gift Card attached. What should I do?

Please contact the recipient directly and make sure they received the eCard. Be sure to ask them to check their spam or junk email folders in their email client for an email from BlueMountain.com.

If they can't locate the email notification of the ecard, please follow these steps.

If you still have the email confirmation you received from us when you sent the ecard containing the gift card, you can forward this e-mail to your recipient.

If you don't have the confirmation e-mail, please follow these steps to send the eCard and gift card:

1. Sign in to your BlueMountain.com membership at www.bluemountain.com

2. Click on 'My Account' in the upper right hand corner of our website and click on eCards & Gift Sent.

3. Locate the email address of the recipient of the eCard. Our Sent eCards page is organized by month.

4. Click on View to the right of the recipient's email.

5. Please copy the URL or address from the browser that opens the eCard and send this in a regular email to your intended recipient.

If you have questions about redeeming your gift card, please click here. If you have questions regarding the eCard you sent or received, please contact BlueMountain.com customer service for help.

Amazon.com Gift Cards ("GCs") sold by BlueMountain.com, an authorized reseller of Amazon.com Gift Cards. Amazon, Amazon.com, the Amazon.com logo, and the Amazon Gift Cards logo are trademarks of Amazon.com, Inc. or its affiliates. GCs may be used only for purchases of eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift cards. Except as required by law, GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. See www.amazon.com/gc-legal for complete terms and conditions. GCs are issued and copyright 2010 by ACI Gift Cards, Inc., a Washington corporation.