My recipient didn't get the ecard I sent, and it had an Amazon.com Gift Card attached.

If the eCard including the Amazon.com Gift Card* was not received by the recipient and the Sent eCards shows it was sent, then it's most likely that the recipient's email client routed it to their spam or junk folder. Please have the recipient check their spam or junk folder. Even if they've previously received eCards from you, it may have been routed there. To verify that the ecard was sent, you can access your Sent eCards page by singing in to your BlueMountain.com membership and placing the cursor over My BlueMountain at the top of our website. Click on Sent eCards.

If the recipient is not able to locate the eCard in the spam or junk folder, you can retrieve the claim code for them by following the directions below.

If you still have our confirmation email that you received when the ecard was sent, you can forward this to the recipient as this is not likely to be blocked by their spam filter. This will provide the link to the eCard so they can redeem their gift.

If you don't have the confirmation e-mail, please follow these steps to send the ecard and gift card:

1. Sign in to your BlueMountain.com membership at www.bluemountain.com

2. Click on 'My Account' in the upper right hand corner of our website and click on eCards & Gift Sent.

3. Locate the email address of the recipient of the eCard. Our Sent eCards page is organized by month.

4. Click on View to the right of the recipient's email.

5. Please copy the URL or address from the browser that opens the eCard and send this in a regular email to your intended recipient.

If you have questions about redeeming your gift card, please visit www.amazon.com/gc-redeem. If you have questions regarding the eCard you sent or received, please contact BlueMountain.com customer service at Amazonorders@bluemountain.com for help.